Our company protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction, production and service problems you may experience with the products you have purchased are meticulously evaluated and resolved as soon as possible. You can find below the conditions necessary for us to serve you better and faster in product returns; If any of these are missing, product returns are not accepted.
REQUEST RETURN
1. RETURNED ITEM 2. SHIPPING OF THE RETURNED PRODUCT (including all copies)
1. RETURNED ITEM
a- Returns of used, original tags, washed or damaged products are not accepted. b- The product to be returned must be received within 14 days, complete and undamaged, together with its standard accessories.
2. SHIPMENT OF THE RETURNED PRODUCT
a- For the return process, the delivery note of the product must be sent.
ABOUT OTHER TERMS AND RETURN SHIPPING CHARGES
a- If the product/products you want to return are defective, if they are sent with contracted cargo companies, the cargo fee is covered by our company. b- If the products delivered to our Quality Assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be in the form of store credit. Store credit never expires in time.
SENDING THE PRODUCT TO BE RETURNED
The product to be returned can only be received by the contracted cargo companies. Apart from this, the return and shipping costs of the products that reach us via any cargo company will not be accepted. General return conditions are as follows; • Returns must be made with the original box or packaging and original tags. • Products with damaged original box/packaging (For example, products with a shipping label affixed on the original box and banded with shipping duct tape are not accepted), the original label has been removed, and products that have lost their re-saleability and re-saleability. Items that cannot be purchased by another customer are not accepted. • Please send your e-mail containing the product you want to return, the original shipping receipt (all copies in your possession) and the reason for the return, to [email protected]. • If the product/products you want to return are defective, the shipping fee is covered by our company. In this case, you need to send it with contracted cargo. In other cases, the shipping fee is your responsibility.
ORDER CANCELLATION
Dear customers, if you want to cancel your orders, please contact our customer service. If your order has not been shipped, your cancellation will be processed. We cannot cancel your transaction if it is shipped.
DELIVERY CONDITIONS
Your products are supplied and shipped when your order is confirmed according to stock status. In order for your order to be approved, the price of the products you have purchased must be paid by credit card. Approved orders will be delivered to cargo within 2-7 working days. Product Return Address: Katip Kasım Mahallesi, Soğancı Raşit Sokak, No 3/A Fatih Istanbul / Turkey
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